Our first and most important purpose is to serve our clients at the highest level. We created this portal with this aim in mind, focusing on the most frequently asked questions and possible experienced problems. Our staff tries to answer your question as fast as possible, let it be membership issues or technical troubles. However, we would like to call your attention to this collection of the most common queries where you might find quick help by yourself as well.

How can I cancel my membership?
Due to security reasons we cannot cancel memberships directly. However, you could do it easily by visiting the subscription providers' cancel links here:...more

Pressplay Entertainment legal notices
> 18 U.S.C. 2257 Record-Keeping Requirements Compliance Statement...more

Movie & picture download
Please download the videos locally first! The DIVX videos are not streaming videos, so they shouldn't play in your video player until they are downloaded....more

Video players, Codecs & plugins
Do you have troubles when playing the videos? You can hear them but not see? The videos play without sound? It is possible that you'll need some codecs for the perfect result....more

Invalid login message
You want to log in and all you get is this: invalid login. There are several common problems why you could end up here, for example:...more

Premium Exclusive Websites
Feel free to check out the list of our exclusive websites....more

Streaming videos
The pictures and the streaming videos appear at a pop-up window, and if your browser does not allow pop-ups or you use a pop-up blocker, they will not appear. You have to allow at the pop-up blocking settings our site, and after that, you will able to watch them....more

Multiple download sessions and using of download managers
It is possible to download more files simultaneously. It is recommended to download with a download manager (e.g. getright or download accelerator plus), because in case of network problems these software are able to resume and continue the download session. Please note that the accelerated mode of these software are not allowed on our sites....more

Invalid login message
You want to log in and all you get is this: invalid login. There are several common problems why you could end up here, for example:...more

Apple Macintosh related questions
Sound and video issues detailed....more

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